At Little Popp Crew, we strive to create safe and non-toxic products. We never treat with flame retardants or harsh chemicals, and we proudly partner only with OEKO-Tex Certified manufacturers. All of our products meet all CPSC safety requirements and regulations.

To determine your size, please refer to our size charts. We recommend sizing down for pajamas, as they are cut generously in length to allow for longer wear. Our daywear runs more true to size, so we recommend ordering your child's standard cotton daywear size.

If you are in between sizes, we generally suggest choosing the larger size for a looser fit or the smaller size for a more snug fit. Children's sleepwear should always be snug-fitting for maximum safety.

Keep in mind that different styles may have slightly varied measurements, so always refer to the specific sizing chart for each item.

Bamboo is a very delicate fabric. Caring for your bamboo properly will help maintain its softness and longevity. Here are some quick tips on how to care for your items:

• Turn garment inside out
• Zip/snap zippers and buttons
• Use a minimal amount of mild detergent without harsh chemicals
• No bleach
• Machine wash cold on a gentle cycle with like colors
• No agitator, when possible
• Tumble dry low and cool iron, if needed
• Only wash with similar bamboo fiber items and wash blankets separately
• Always avoid velcro and other rough surfaces

Please refer to our care and use instructions page for more details.

Pilling is a natural occurrence in many fabrics. It happens as a result of friction and abrasion from regular wear and washing, causing fibers to loosen and form small balls or pills on the surface of the fabric. Bamboo clothing is especially prone to pilling as it is a delicate fabric. Proper care can help reduce its impact and extend the life of your bamboo clothing.

Bamboo that frequently rubs against rough surfaces, such as carpets and non-bamboo clothing and fabrics, is more likely to pill due to increased friction. Try to avoid rough surfaces whenever possible.

Improper washing and drying methods can contribute to pilling as well. Using hot water, harsh detergents, too much detergent, and high-temperature drying can cause the fibers to weaken and pill more easily.

Pilling does not affect the functionality of our items. Our policy does not cover replacement or refund of items due to pilling, as it is a natural occurrence of bamboo fibers.

We always try our best to represent the colors of our items as accurately as possible on our website. However, please note that the appearance of colors may vary slightly depending on your device's screen settings and lighting conditions. We recommend referring to the product images and descriptions for a better understanding of the item's color.

If you have any specific questions about the colors or need further assistance, please feel free to reach out to our customer support team at customerservice@littlepoppcrew.com. We're here to help you make the best choice for your purchase!

If you need further assistance, our customer support team is here to help! Feel free to contact us at customerservice@littlepoppcrew.com.

We offer free shipping on U.S. orders over $50 and orders to Canada over $250 USD. If you choose an expedited shipping option, please keep in mind that our standard processing time still applies. Final delivery times may vary based on your location and any unforeseen shipping delays with the carrier.

Our current standard processing time is 1-3 business days.

Yes, we currently ship throughout the U.S., including Alaska and Hawaii, and to Canada. We hope to ship to additional countries in the future!

Please keep in mind that international shipping times will vary, as it can take significant time for packages to clear customs. International customers are responsible for all taxes, duties, and fees that may apply to the order, either from customs, your financial institution, or any other source. We are not responsible for any taxes, duties, fees, or delays for any international orders.

*We are unable to advise on how long it will take for international packages to clear customs or any amounts that may be owed.

U.S. orders will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the status of your shipment.

International orders may only have tracking available in certain areas. Please contact your local carrier for more information.

If you need to change your shipping address, please contact our customer support as soon as possible. We will do our best to update the address before the order is shipped. Once the order has been shipped, we can no longer accommodate address changes. It is best to confirm that your address is correct before placing your order.

In the rare event that your package goes missing or experiences significant delays during transit, we apologize for any inconvenience caused. Rest assured that we will do our best to resolve the issue.

We are not responsible for delays caused by the carrier, stolen or damaged packages, or packages that are lost due to incorrect or insufficient address or delivery information.

*Refused, insufficient address, or undeliverable packages will be responsible for all shipping costs incurred, including shipping costs paid for by Little Popp Crew to provide the customer with free shipping, and are subject to a $15 USD undeliverable fee, all of which will be deducted from your refund. If you would like for your order to be re-shipped to the correct address, you will be required to pay for all of the fees, including the new re-shipping cost, prior to your package being re-shipped.

Currently, we do not offer local pickup options for orders. All orders are shipped directly to the shipping address provided during checkout.

If you still have questions, please refer to our shipping policy page for more details.

If you need further assistance, our customer support team is here to help! Feel free to contact us at customerservice@littlepoppcrew.com.

We hope that you love your purchase, but we understand that things don't always work out. If you are not completely satisfied, you may return eligible items that you purchased directly from www.littlepoppcrew.com within 14 days from the original order date. Please refer to our return policy page for full policy details and instructions.

*Items purchased from other sources are not eligible for return. All purchases made with store credit, international orders, sale items, purchases made with a discount code over 20%, pre-orders, and purchases of gift cards are considered final sale and may not be returned. We do not offer exchanges.

To be eligible for a return, all items must be in the same condition in which they were received.

Most items are eligible for return, provided they are unworn, unwashed, have all tags intact and attached, and are in their original packaging. Eligible items must be in the same condition in which they were received.

If items are returned to us not in their original condition as described in the full return policy, the customer will not be refunded. The customer will be required to pay all shipping fees incurred, including the return shipping fee and re-shipping fee, in order to have the item shipped back to them. The same will apply to all international orders, sale items, and items purchased with store credit that are returned back to us, regardless of the condition of the items.

*All purchases made with store credit, international orders, sale items, purchases made with a discount code over 20%, pre-orders, and purchases of gift cards are considered final sale and may not be returned. We do not offer exchanges.

Unfortunately, international orders are not eligible for return. However, we want our international customers to feel comfortable trying our products, so we will do our best to allow a one-time exception to the final sale rule on a case-by-case basis for our new international customers placing their first order. We recommend that you place a small first order if you are an international customer trying our brand for the first time, as we will be unable to accommodate international return one-time exceptions on orders over $100 USD.

*All international shipping fees, taxes, financial institution fees, and duties are non-refundable.

We appreciate your understanding and hope you love our products!

All sale items are considered final sale and are not eligible for return or exchange.

Items purchased using a discount code of 20% or less are eligible for return under our standard return policy, unless otherwise stated. Purchases made with a discount code over 20% are considered final sale.

*Please note that we do not offer exchanges for any items. If a promotional, discount, or sale offer has ended, we cannot exchange any items, as this would unfairly extend the offer timeframe. You are welcome to return eligible items, but we will not be able to apply the offer to a new order placed outside of the promotional timeframe.

Purchases of gift cards are final sale. Purchases made with gift cards are eligible for return but will be refunded to store credit. Purchases made with store credit are considered final sale and may not be returned or exchanged.

We do not allow exchanges since our inventory is always changing and we cannot guarantee that certain items or sizes will be in stock. If you'd like a different size or color, please initiate a return for store credit, which will waive the return fee, and place a new order with the item that you'd like instead.

Please review our return policy in its entirety to ensure that your items are eligible for return. If eligible, please proceed with starting a return using the link provided at the bottom of the return policy page.

There is a $7 return label fee for returns refunded to the original payment method, which will be deducted from your refund. This fee will be waived if you choose to refund for store credit. All returns will be subject to a 15% restocking fee, which will be deducted from your refund, regardless of refund method.

Please note that purchases made with store credit are not eligible for returns.

*Expedited and international shipping fees will not be refunded. We are not responsible for any transaction fees charged to you by your financial institution, nor will they be refunded by us.

We will inspect and process all returns within 7-10 business days of their arrival at Little Popp Crew.

*Please note that refund processing times will vary depending on your financial institution and the payment method used.

If your item is damaged, defective, or you received the incorrect item, we sincerely apologize for any inconvenience caused. We strive to ensure that all our products are of the highest quality, but occasionally, issues may arise during the manufacturing or shipping process.

If you receive a damaged, defective, or incorrect item, please reach out to us at customerservice@littlepoppcrew.com. Please provide your order number, a description of the issue, and any relevant photos.

Although we cannot guarantee that we will have a replacement item in stock, we will do our best to make things right. We apologize for any inconvenience this may cause and appreciate your understanding.

Your satisfaction is essential to us, and we're committed to resolving any issues promptly and efficiently. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. We're here to help!

*We are unable to accommodate any damaged, defective, or incorrect items sent if more than 14 days have passed since your original order date.

If you still have questions, please refer to our return policy page for more details.

If you need further assistance, our customer support team is here to help! Feel free to contact us at customerservice@littlepoppcrew.com.

Yes, we occasionally offer discounts and sales.Be sure to join our VIP group and subscribe to our newsletter to stay updated on our latest offers.

By joining our VIP group and subscribing to our newsletter, you'll be among the first to know about upcoming sales events, new product launches, and exclusive discounts. Don't miss out on the chance to enjoy great savings and exciting offers on your favorite items. Keep an eye out for our latest promotions, and thank you for being a part of our community!

To redeem a discount code, simply enter the code on the checkout page and click "apply." The discount code will be applied to all applicable items in your cart, and you'll see the updated price.

If you encounter any issues with redeeming a discount code, please make sure that you've entered the code exactly as provided and that the items in your cart are eligible for the discount.

If you need further assistance, feel free to reach out to our customer support team at customerservice@littlepoppcrew.com.

*Please note that not all items are eligible for all discounts and promotions. Discount codes cannot be applied to items that are already on sale.

Yes, some discounts or promotions may have specific terms and exclusions. While we love to offer great deals to our customers, there are certain cases where discounts may not apply. Here are some exclusions from discounts or promotions:

• Sale Items: Discounts may not be applicable to items that are already on sale or part of clearance promotions.
• Limited-Time Offers: Some discounts or promotions may have a limited offer period, and they may not be applicable to purchases made outside of that timeframe.
• Minimum Purchase Amount: Certain promotions may require a minimum purchase amount to be eligible for the discount.
• Specific Products or Categories: Discounts may be limited to specific products or product categories and may not apply to the entire store inventory.
• Gift Cards: Discounts do not apply to the purchase of gift cards or similar items.
• Promotion Stacking: Multiple promotions or discounts may not be combined on a single order.
  
  To find out if any exclusions apply to a specific discount or promotion, please refer to the details provided with the offer.

Only one discount code can be used per order. If you have multiple discount codes and are unsure which one to use, we recommend comparing the discounts and selecting the one that offers the most advantageous savings for your specific order.

The duration of our sales and promotions may vary depending on the specific offer. Some promotions may run for a limited time, such as a few days or a week, while others may extend for a more extended period, such as a month or during a specific season.

To find out the exact duration of a particular sale or promotion, we recommend visiting our website or checking the promotion details provided in our newsletters or advertisements. Additionally, our customer support team can provide you with information about the active promotions and their respective timeframes.

We understand that timing is essential, and we want our customers to get the best value for their purchases. If you missed a promotion, sale, or discount code, we apologize for any inconvenience caused. However, we are unable to provide price adjustments for past promotions, sales, or discounts, including discount codes that are currently valid but were not applied during checkout.

Promotions, discounts, and sale prices are typically time-sensitive and subject to specific offer periods. Once a promotion has ended, we are unable to modify the prices for orders placed outside of the promotional timeframe.

To make the most of our future promotions and discounts, we recommend subscribing to our newsletter and following our social media channels to stay updated on the latest offers and exclusive deals. This way, you'll be among the first to know about upcoming promotions, ensuring you don't miss out on fantastic savings in the future.

All sale items are considered final sale and are not eligible for return or exchange.

Items purchased using a discount code of 20% or less are eligible for return under our standard return policy, unless otherwise stated. Purchases made with a discount code over 20% are considered final sale.

*Please note that we do not offer exchanges for any items. If a promotional, discount, or sale offer has ended, we cannot exchange any items, as this would unfairly extend the offer timeframe. You are welcome to return eligible items, but we will not be able to apply the offer to a new order placed outside of the promotional timeframe.

If you still have questions, please refer to our discount codes & sales page for more details.

If you need further assistance, our customer support team is here to help! Feel free to contact us at customerservice@littlepoppcrew.com.